Frequently Asked Questions
What's the difference between the regular model and the basement model?
The regular model is for a ceiling height between 8 ft - 9.6 ft
The basement model is for a ceiling height between 7 ft - 8.6 ft.
If your ceiling height is 8 ft and up, we recommend getting the regular model.
Do I need gym mats?
Yes, we recommend getting gym mats for safety purposes. For the model Comet, we recommend getting at least 2 single fold mats. And for the models Pegasus and Saturn, we recommend 1 bi-fold mat, and 1 tri-fold mat.
What are the dimensions of the gym models?
Do you have warranty?
Yes, we have a 1 year warranty.
Are the monkey bars adjustable on Pegasus and JungleDome?
Yes, the monkey bars on all the models can be fully adjusted either lower or higher to suit your child
Can the model Comet be turned into the model Pegasus?
No, it cannot. However, the model Comet 2.XX can be turned into the model Comet 3.XX by simply purchasing the additional pull-up bar
How are the gyms installed?
They are installed between the ceiling and floor with pressure, no need to drill or make holes in order to install it.
If your ceiling is made of drywall, then you need to get a plywood board from Home Depot, for instance, and install it where the gym is attached to the ceiling.
If your ceiling is concrete, then no plywood board is needed.
How are payments handled and processed?
All payment information, including Credit Card and Paypal information, is handled through the Shopify architecture. Credit card payments can also be handled through Paypal by selecting Paypal as the payment method on checkout. On your mobile device you also have options to choose Apple Pay or Google Pay depending on what you use. We never have access to any payment information, credit card information, or Paypal information. We are provided with summaries of payment activity, including failure error codes. If your transaction is declined, contact us and we can advise of the possible causes.
Can I track my delivery?
Not only can you track your delivery, but you definitely should! You’ll be able to see when your package has arrived in your town, when it’s out for delivery, when it’s been delivered, and if it’s been held at your post office.