Refunds, Returns, and Exchanges, Lost and Damaged Packages
What is your policy for return?
An item can be returned to the store with the following conditions applied:
- Within two weeks from the day it's been delivered
- The purchaser is responsible for the original shipping cost
- The purchaser is responsible for the return shipping cost
- A minimum insurance of the original cost of the set to be purchased upon shipping the item back
- Returns must be made in the original, undamaged, and unopened packaging
We are happy to accept your return. However your returned item will be available for sale for new happy buyers, who will enjoy undamaged and new set
What is your policy for refund?
Refunds can be available if:
- The package wasn't delivered and returned to us by a carrier
- The item has not been shipped yet
- You returned the package by following all the conditions from the return policy above
What is your policy for exchange?
If you have received an item that is not as per your order, we will ship you your order once we have received the original item in the original undamaged packing. Then we will cover the shipping cost. However a notification about an incorrect shipping item should be received within two weeks from the date the package was delivered
If you have changed mind and decided to order another model, we will ship you a new model if the original item hasn't been shipped yet. If a new model is more expensive, it will be shipped after the invoice is fully paid to cover the difference. Additionally, the new item will be shipped out only if we have it in stock
What is your policy for damaged parts?
If a part of your item has been delivered damaged or broken, and you alerted about it within two weeks from the date you have received your order, we will ship you the replacement if it's in stock, or will have our manufacture ship it directly to you