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The regular model is designed for ceiling heights between 7 ft 8 in (2.34 m) and 9 ft 8 in (2.95 m).
The short model is designed for ceiling heights between 6 ft 9 in (2.06 m) and 8 ft 9 in (2.67 m).
Yes, we recommend getting gym mats for safety purposes.
For the model Saturn, we recommend 2 tri-fold mats, and 2 bi-fold mats
Yes! The monkey bars on the model can be fully adjusted either lower or higher to suit your child
Two sets of monkey bars can be installed at separate levels to serve kids of different ages and heights.
They are installed between the ceiling and floor with pressure, no need to drill or make holes in order to install it.
If your ceiling is made of drywall, then you need to get a plywood board from Home Depot, for instance, and install it where the gym is attached to the ceiling. Once the gym is in placed this board has to be secured to the ceiling studs with wood screws.
Here are some links where you can order this board:
- for our Canadians customers in the Home Depot
- for our USA customers in Lowes
If your ceiling is concrete, then no plywood board is needed.
The gym can be installed on any floor, such as hardwood, laminate, carpet, or concrete. Do not place any additional items under the bottom supports of the gym, such as a plywood board, rug, etc. Doing so may affect the gym’s grip and could create an additional step that your child might get stuck on.
Yes! We have detailed instructions and videos to help you at every step.
Absolutely! We have been selling these playsets for over a decade now. Please ensure that an adult is able to supervise the children while they are using it.
Absolutely!
Not only can you track your delivery, but you definitely should! You’ll be able to see when your package has arrived in your town, when it’s out for delivery, when it’s been delivered, and if it’s been held at your post office.
Each time a package ships, a shipping notification will be sent via email or SMS text message. The shipping notification will include your tracking number and a link to a tracking website. Following your order we also email you a notification message along with your receipt, shipment tracking, and some additional information. Tracking numbers can also be found in your account if you have created one.
It's a very simple process. Since the structure is made out of metal with powder coating painting, it is very smooth and doesn't have any sharp corners. So, a regular dry and wet cloth will definitely be sufficient.
Please follow our Return, Refund, and Exchange policy section Return Policy
Please follow our Return, Refund, and Exchange policy section Refund Policy
Yes! Feel free to call a monitored line at 1 (888) 645-1337.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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